Returns & Exchanges

At Shop Mass Appeal, we want you to love your style. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging with all tags attached, ensuring the clothing is unworn and unwashed.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or store credit within 5-7 business days.